■Notes
-About the product-
●Before using the product, please check that all accessories are included.
●In the unlikely event that the product is damaged, defective, or defective, or parts are missing, or you receive a product that is different from the one you ordered, please check the following and contact us from the inquiry page within 5 days from the date of delivery of the product. .

-About delivery-
● Free shipping nationwide.
●If you wish to use it this month, it will be shipped in 5 days at the earliest .
●It will be delivered to your home on the rental start date (usage start date). Even if there is a delay in receiving the loaned equipment due to your absence, the rental start date (usage start date) will not change.

-About returns-
●The day after the rental end date (usage end date) is the return date of the loaned equipment.
● Return: To return the rental equipment, please put the rental equipment in the enclosed return envelope and drop it in the nearest mailbox. The mailing date will be the day after the rental end date.
● If your return is overdue without notification, your service will be suspended. We will also charge you a late fee of ¥500/day.
●If the customer does not return the product after the rental period ends, if the scheduled return date has passed, or if the product is damaged or lost after being returned, the customer will be notified and charged.

-About the contract-
● If you lose or damage rental items or accessories other than the Wi-Fi router, we will charge you the following compensation.

●[About refunds in the event of trouble] In principle, we will only respond if you contact us within 3 days after receiving the product. Even if you are unable to use the service due to an error on our part, we will not be able to provide a refund unless you contact us. Similarly, even if you purchase equipment at your own discretion, we will not be able to provide refunds. When issuing a refund, it will take at least one month for the carrier or wholesaler to confirm the usage status and conduct a review. (If it falls on a Saturday, Sunday, or holiday, the deadline will be the previous business day)

-Other-
●KaNichi Mobile requires you to upload identification documents to confirm your identity when applying. Please upload an image of your identity verification document and we will conduct a document review.
For the upload procedure, please upload "Identity Verification Documents Upload" . Please submit one of the following items (driver's license, health insurance card, residence card, passport)
*Copies of both front and back, within the expiry date Once we have verified your identity documents, we will prepare your order for shipment.
● Inquiries: hanabi@g-gateway.com