shop's name

Kauni Mobile

distributor

Global Gateway Co., Ltd.

Chief operations officer

Yoshiho Higa

Head of HP Operations

CHIANG MEILING

location

4th floor, Marunouchi 2-chome Building, 2-5-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005

telephone number

050-3390-7889

email address

hanabi@g-gateway.com

Order method

Homepage, email , SNS

payment method

Credit card/Convenience store (prepayment)

Necessary charges other than product price

・Convenience store payment fee ・Consumption tax (displayed included in product price)

·postage

Payment period/deadline

・Credit card: At the time of payment (varies by credit card company)
・Convenience store: Within 3 days after ordering

Delivery time

In the case of advance payment, if there is no specified date, the item will be shipped within 5 business days after payment is confirmed.
In the case of cash on delivery, if there is no specified date, the item will be shipped within 5 business days after order confirmation.
For other payment methods, if there is no specified date, the order will be shipped within 7 business days after the order is placed.

However, if there is a delay due to out of stock, bad weather, shipping company circumstances, or any other reason, we will notify you by email.

Return

We only accept returns for initial defects after opening. Please note that we cannot accept returns after use. Please contact us within 2 days only if the item is defective.

How to return

Please request a refund by email.
In the case of initial defects, we will bear the costs.